Frequently Asked Questions
Everything you need to know about our video recording and live streaming services.
Booking & Process
How far in advance should I book?
Ideally a month in advance for planning and preparation. However, we can sometimes accommodate last-minute requests—contact us to check availability.
How does the booking process work?
It's simple! 1) Choose a package on our packages page and send us an email with your event details. 2) We'll contact you within 24 hours to discuss and send a detailed quote. 3) Once approved, we ask for a 50% deposit (remaining balance due 7 days before your event). 4) We arrive 1 hour before your event to set up. 5) You receive your video within 3 working days.
What happens if my event runs longer than planned?
Depending on the chosen package, each package has its own maximum. Extra recording time costs €125/hour in principle. This can be arranged on-site if needed, or discussed in advance.
Do you offer discounts for non-commercial events?
Yes! For non-commercial projects (cultural sector, charities, or fully volunteer-organized events), we're happy to discuss special rates. Contact us to discuss what's possible. We also offer a 35% discount for Q1 2026 projects to build our portfolio.
Equipment & Technical
Do you provide audio equipment?
We provide wireless microphones (lavalier or handheld) for small events where no amplification is needed. We can also connect to your existing audio setup via XLR/Jack, or use a directional microphone. However, we do not provide professional audio equipment, lighting systems, or amplification equipment. If that's not arranged by the venue, we recommend hiring an additional party for that.
Can you stream to multiple platforms simultaneously?
Yes! We can stream to YouTube, Twitch, Zoom, and other platforms simultaneously. Just let us know which platforms you need during booking.
What file formats do you deliver?
The main video mix is delivered as 1080p60 MP4 format. With the Complete package, you also receive individual camera recordings in 4K30 format on an SSD drive that you can keep.
Do you work outdoors?
No, our equipment is designed for indoor use only. We don't do outdoor events due to weather constraints (rain and direct sunlight can damage equipment).
What is the maximum distance from your control desk to cameras?
The maximum cable length from our control desk to cameras is 50 meters. The practical distance can be shorter due to cable routing. For larger venues, contact us to discuss what options are available.
How many cameras do you use?
Our Basic and Plus packages include 3 cameras. The Complete package includes 4 cameras. Additional cameras can be added for €300 per camera. Think you need more cameras? Let's chat—the limit of our video switcher is 6 inputs.
Delivery & Post-Production
How long does it take to receive my video?
You'll receive your final video (1080p60 MP4) within 3 working days after your event. If you ordered post-production services (highlight reel, vertical clips, clean post-production), those are delivered within 3-5 weeks.
What is included in post-production?
We offer three types of post-production: Clean Post-Production (removing breaks, adding titles/branding), Vertical Clips (Instagram/TikTok-ready clips), and Highlight Reels (5-10 minute summaries). You can add any of these to your package. Order two or more post-productions and receive a 20% discount on all post-productions. Custom work is possible on request.
Can I get raw footage?
Yes! With the Complete package, you receive individual camera recordings in 4K30 format on an SSD drive. For other packages, raw footage can be requested as an add-on—contact us for pricing.
Pricing & Packages
What's included in the packages?
All packages include multi-camera recording, live streaming capability, professional live mixing, and video operator(s). See our packages page for detailed comparisons. Packages differ in recording time, number of cameras, number of operators, and included extras.
Can I customize a package?
Absolutely! If the standard packages don't fit exactly, we're happy to create a custom quote. Contact us with your requirements and we'll work something out.
Are prices including VAT?
Yes, all prices mentioned are commercial rates including VAT. For non-commercial projects, special rates may apply—contact us to discuss.
Travel & Location
Where do you operate?
We're based in Leeuwarden, Friesland and serve events throughout Friesland, Groningen, and surrounding regions in Northern Netherlands. Travel within 30km of Leeuwarden is free. Beyond that, we charge €0.75/km. For distances longer than 150km, travel costs are on request due to possible accommodation needs.
Do you travel outside Northern Netherlands?
For the right project, we're willing to travel further—contact us to discuss what's possible.
Still have questions?
We're here to help! Get in touch and we'll respond within 24 hours.